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Six Must-Have Features for Your Business Phone System Effective communication is necessary if you want a successful business. Before purchasing a phone system, there are a few factors you should consider. One of the major factors you should consider is the type of features you expect to have. A telephone system is only as valuable as the features it has. Detailed below are 6 must have features your phone system needs. Answering Machine Every phone system on the market today has a voicemail feature. Nevertheless, answering machines differ depending on the providers. Certain Voicemail features give you access to messages regardless of location. Regardless of whether you are using the phone itself or a voicemail system, which is remote, you will still be able to access messages from whichever place. Phone Conferencing You can use this feature, which has multiple extensions to connect to a number of people. While buying a phone system with this particular feature, it is wise to find out the maximum or minimum number of connections the phone can have simultaneously. You should also test the sound quality of the speaker on the phone to ensure that all your conference calls are audible.
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Auto Attendant If you are very busy or maybe have a little cash to employ a call center solution, then you definitely need this. Your business could be termed as unprofessional if you lack such a software The feature is simply a virtual receptionist. It can convey loads of information and instructions that relate to your business.
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Call Screening Feature Business people are often busy and might not have ample time to answer all their inbound calls. This feature is efficient because it allows you to choose how to handle a particular call. By looking at the caller ID, you can know, which calls are business related, and those that are not. Moreover, it also helps you prioritize to whom you would like to respond. However, it is important to know that it is not professional to have your business number being used for casual issues. On Hold Music According to a study done by a telemarketing magazine around 80% of business callers are often put on hold. Additionally, the study evidently showed that 60% of the callers hang up if they end up experiencing silence. Playing musing in the background, in most cases encourages the caller to remain on the line. You can also keep them on hold using messages instead of utter silence. Forwarding Call This feature allows inbound calls to be forwarded to another phone such as a mobile phone, or to another office phone, instead of going unanswered.In some cases, the hunt group technique is used, and the call is forwarded to a series of numbers until it is eventually answered. It is clear that phone systems have a variety of features. It is your job to research for you to see the kind of features that can cater for your firm needs. Nonetheless, no law prohibits you from having all of them.